Shipping policy
General Shipping Information
Order Processing
- Orders are processed within 1–3 business days
- Tracking details are emailed once your order is dispatched
- Weekend and public holiday delays may apply
Shipping Destinations & Delivery Times
🇦🇺 Australia
Standard Shipping: 2–14 business days
Express Shipping: 2–7 business days
(Public holidays may impact delivery times)
🇳🇿 New Zealand
Standard Shipping: 7–22 business days
Rest of World
Standard Shipping: 7–25 business days
Please note: While we dispatch promptly, delivery timeframes may vary due to carrier delays outside of our control.
Taxes & Duties (International Orders)
International shipments may be subject to import taxes, customs duties, or local fees depending on your country’s regulations.
These charges are not controlled by ODACHII and are the responsibility of the customer.
Pre-Orders
If your order includes a pre-order item, please allow 2–6 weeks for manufacturing and delivery.
You will receive:
- An order confirmation email
- A dispatch notification once your order ships
Return to Sender Policy
If a parcel is returned to us due to:
- Incorrect or incomplete address
- Failure to collect from the carrier
- Unpaid customs or import duties
- Any customer-related error
A re-shipping fee will apply.
If re-shipping is declined:
- Original shipping costs are forfeited
- Refund or store credit will be issued for the product cost only, excluding shipping
Need Assistance?
If you have any questions about shipping or your order, contact us at:
team@odachii.com
We’re here to help.